Privacy Policy

Last updated: 23 Jun 2023 What's new?

It is Acquigo's policy to respect your privacy regarding any information we may collect while using our software applications and Websites, collectively called as 'Services'. Accordingly, we have kept our privacy policy as simple and comprehensible as possible. This Privacy Policy applies when you use our services our products, our cloud, our website and our marketing products such as blogs, emails etc,

Certain Acquigo's products and services may have additional specific privacy notices that describe how we handle Personal Data for those products and services. If any other privacy notice conflicts with this Privacy Statement, such specific notice will take precedence.

Objective / Purpose

The purpose of this policy is to protect the privacy of individuals who have sensitive information stored (either in electronic or paper form) on assets owned by Acquigo, while at the same time providing Acquigo, the ability to share this information with authorized entities as required by legitimate clients or business need or by law.

Where the Acquigo gets Personal and Sensitive Personal Data

Acquigo receives personal and sensitive data from multiple sources. Most often, Acquigo gets this data directly from the data shared by our clients who have taken your consent for their marketing campaigns.

Data Controller and Data Processor

We process two main types of personal data.

  • Data from Clients / Customer - Personal data that forms part of data that is provided by our clients / customers and their end-users for processing.
  • Other Data - Personal data about our customers, visitors and other individuals that is collected and processed directly by us.

Our Clients / Customers are the controller of Data from them. Acquigo is the processor of Data provided by the Client / Customer' and the controller of 'Other Data'.

Information We Collect

Data from Customer / Clients

As customers, you provide data to us for processing as part of usage of our services.

Data from the Customers / Clients may be processed by us as a result of customer's use of the Services when our customers input information into the Service. For example,

  • Acquigo's customer organizations who use our 'Customer Cloud' may upload data about their end users / customers.
  • Acquigo's customer organizations who use our 'Customer Cloud' may create user profiles for their employees to use the platform.
  • Acquigo's customer organizations who use our professional services may grant us access to data of their Website users such as IP address, Device Id, name, email, contact number, browsing patterns as well as their customer database.

Data processed through 'Customer Cloud' includes name, phone number, Email Id, Address, Device Id, Bank account number, account type, account start date and transactional data based on objective for Acquigo's customer organization use our 'Customer Cloud'.

Other Data

Log data: Our servers automatically collect information when you access or use our applications and services. This data is recorded in log files. Examples of such data include IP Address.

Subscription data: You provide personal data to us as part of signing up for our newsletter on our websites. We may also collect personal information from you when you use interactive features of the Websites, promotions, requesting customer support, or otherwise communicating with us.

Get in touch / Contact us data: When you enquire about our platforms and professional services, we collect and store this data to communicate with you and respond to your enquiry.

Job applicant's data: When you submit your name, contact details and resume to apply for any job openings at Acquigo.

Cookies

For the purposes of the Services, We use cookies on our website to capture information about your visits, to analyze and optimize content and reading experience or measure traffic and responses. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Services.

The categories of cookies used are

  • Necessary Cookies: These cookies are needed to run our website, keep it secure, and comply with regulations that apply to us.
  • Analytics Cookies: we may use analytics cookies on our website. We may use both session Cookies and persistent Cookies to identify that you have logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser.
  • Marketing Cookies: we may use cookies storage required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

You have the option of blocking or not allowing cookies, which is provided for by our cookie banner asking you which type of cookie you wish to enable. If you choose to disable cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and the use of third-party cookies is not covered by our Privacy Policy.

To check out how we use Cookies, please visit our Cookie Policy page.

How We Use Your Data

Customer Data will be used by Acquigo in accordance with Customer's instructions, including any applicable terms in the Customer Agreement and as required by applicable law. Acquigo is a processor of Customer Data and Customer organization is the controller.

Other Data is used by us to provide our services, send our newsletters and to communicate with you by responding to your requests, comments and questions.

Acquigo will not share your information with third parties except:

  • as necessary to meet one of its lawful purposes, including but not limited to,
  • its legitimate interest,
  • contract compliance,
  • pursuant to consent provided by you,
  • as required by law;
  • as necessary to protect Acquigo's interests;
  • with service providers acting on our behalf who have agreed to protect the confidentiality of the data.

How we use Customer data

We only process Customer Data on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement with us. We use the data that we have about you to provide our services and provide support to you. In each case, Acquigo processes such information only in so far as is necessary or appropriate to fulfil the purpose of the interaction with our services.

  • To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services and our Services offerings. These communications are considered part of the Services and you may not opt out of them.
  • Customer Support. If you send us a request (for example via a support email or via one of our feedback mechanisms), we respond to your request or to help your issues.
  • For any other purpose as provided for in the Services Agreement between us and the customer, or as otherwise authorized by the customer;
  • In accordance with or as may be required by law.

How we use Other data

We may send you service related messages or marketing / promotional materials. You may choose to restrict the collection or use of your personal information.

We will update you with improvements in our services, new features and from time to time also carry out direct marketing of our products and services. Direct marketing is carried out only if you consent to receiving such communications from us.

Lawful basis for processing

We at TripGain process the personal data if we have a lawful basis. Our lawful basis is as follows:

  • Consent: We process your data only if you have given your consent freely for the same. Where you have consented to a particular processing, you have a right to withdraw the consent at any time. You may withdraw consent by contacting us with a request using the details set out in the "Contact Information" section below. We have established lawful basis to process your personal data. We also use your consent as bases for lawfully processing your personal data.
  • Contractual necessity: We process your personal data only when it is necessary for the performance of a contract. For example, if the processing is necessary in order to fulfill our commitments under the applicable terms of service.
  • Legal Obligation: We process your data only if the use of your information is necessary for compliance with a legal obligation.
  • Legitimate Interest: We process your data on the grounds of legitimate interest for example to provide our services, and to monitor the performance of the products/services.

Users under 16 years of age

Acquigo Website and Services do not knowingly collect personal information from users under the age of 16

If you are under the age of 16, you are not permitted to use our Website and Services or to disclose Personal Information. If we learn we have collected or received Personal Information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

Data Retention Policy

We will retain your personal information for as long as is needed to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

Customer Data - We retain your information for as long as you have an active Services account. We may also retain your personal information for extended period under applicable statutory laws.

Acquigo will retain Customer Data in accordance with a Customer's instructions, including any applicable terms in the Customer Agreement and as required by applicable law. When you decide to close your account, we delete all personal information about you.

Other Data - We retain your information for as long as necessary for the purposes that we have described in this privacy policy

Acquigo may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy.

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing.

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation ("GDPR"), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

Your Rights to Control Data

  • The Right of Access: You have the right to access personal data and supplementary information. You can ask us for a copy of your personal information.
  • The Right to Rectification: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • The Right to Erasure: You can ask us to erase or delete all or some of your personal information (e.g., if it is no longer necessary to provide Services to you) without undue delay.
  • The Right to Restriction of Processing: You can ask us to stop using all or some of your personal information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if you think your personal information is inaccurate or unlawfully held).
  • The Right to Data Portability: You have the right to data portability which provides the right to receive your personal data in a structured, commonly used and machine-readable format, and have the right to transmit the same to another controller.
  • The Right to Object: You have the right to object to the processing of personal data.
  • Automated individual decision-making, including profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you (data subject).
  • The right to withdraw consent: You have the right to withdraw your consent at any time with effect for the future. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • The right to lodge a complaint: You have the right to lodge a complaint with the supervisory authority if you are dissatisfied with the way we handle or process your personal data.

Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to or restrict use of your personal information

We strive to give you ways to access, update/modify your data quickly or to delete it unless we have to keep that information for legal purposes. These rights can be exercised by contacting us with your specific request using the details set out in the "Contact Information" section below.

Your information shared with others

Your data will be shared with other recipients in order to provide you with services.

While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers. Examples of when and for what purpose your data is shared include data center / hosting services, email services, etc.

The following categories of recipient will most likely receive your data in order for us to provide services to you

  • Third Party Data Centre Services if Acquigo's customer organizations opt for Acquigo hosting 'Customer Cloud'.
  • Third party email service providers, voice call service providers, postal service providers if Acquigo's customer organizations for 'Customer Cloud' opt for such services. This data is typically shared through APIs.
  • Third party analytics and marketing automation platforms based on services opted by Acquigo's customer organizations.

All information shared by users on reachat@acquigo.com website, blog, and email, are strictly confidential and are considered private exchange of information between the concerned parties. The only instance when we may share this information is if we are forced to do so, to be compliant with law. However, we do not anticipate that in the normal course of business at Acquigo, such a requirement to legally share information will arise.

We never share, sell, or rent individual personal information with anyone for promotional or any other marketing use, without your advance permission, or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you in the normal course of doing business between Acquigo and yourself personally, or your employer organization.

Cross-Border Data Transfers of data under EU GDPR

Your data will be stored and processed in multiple countries including outside of the European Union (EU) Region

Since we are an international company, your data may be processed outside of the EU region. Some countries where we process data may not have as protective laws as your own country and there are risks associated with such transfer.

Acquigo offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of Customer Data. These clauses are contractual commitments between parties transferring personal data (for example, between Acquigo and its customers, suppliers or data processors outside the EU), binding them to protect the privacy and security of the data.

Security Measures to Protect your Data

Security Measures

We implement security controls to prevent breaches and unauthorised access to your data.

We maintain reasonable and appropriate security measures to protect Customer Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Examples of security measures include physical access controls, HTTPS, restricted access to data, monitoring for threats and vulnerabilities etc.

We also subject our services to internationally recognised certification and attestation standards. Details about our security measures are available at our Group website.

Protection of personal information

Our Sites and Services uses commercial efforts to maintain safeguards for protection of your Personal Information

Acquigo takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Other Information

Contact Information

If you have questions or complaints regarding this Policy, you may contact us through email at privacy@acquigo.com. We will be replying to your query / complaints within 7 days of receipt of the same by email.

If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your residence.

To sum up, all user information is held sacrosanct and protected with the same amount of diligence with which we would protect our own information. We use strong security measures to protect against the loss, misuse and alteration of data used by our system.

Privacy policy change

Acquigo encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. We will notify you of material changes in advance by email or by notice when you log in to the Sites and Services or both. You confirm that your continued use of our services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.

This privacy policy is subject to change without notice and was last updated on 13 June 2023.

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